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Privacy Policy for Visionary   

Last Updated: 12/7/2025

Visionary ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, make a purchase, or interact with us. This policy complies with the General Data Protection Regulation (GDPR) and applies to customers located in the European Union (EU).

If you have any questions, please contact us at: support@myvisinary.net.

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1. Data Controller

Visionary
Located in the United States of America (USA)
Email: support@myvisinary.net

As we are based outside the EU, your personal data may be transferred internationally, as explained in Section 8.

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2. Personal Data We Collect

We collect the following categories of personal data when you use our online store, place an order, or contact us:

A. Information You Provide Directly

  • Contact details: name, email address, phone number, billing and shipping addresses

  • Order details: telescope or accessory purchased, order date, order value

  • Payment information: processed securely via PayPal, credit card, or debit card processors (we do not store full payment card details)

  • Customer support messages: any content you send us via email or contact forms

B. Information Collected Automatically

  • Device and browsing data: IP address, browser type, operating system, referring URLs, pages viewed

  • Cookies and tracking technologies: see Section 4

C. Information Received from Third Parties

  • Payment processors: confirmation of payment status

  • Dropshipping suppliers: shipping updates, delivery confirmations

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3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To process and fulfill orders (including payment processing, order confirmation, and shipping coordination)

  • To communicate with you regarding updates, support, or inquiries

  • To improve website performance, security, and user experience

  • To comply with legal obligations, such as tax and audit requirements

  • To prevent fraud and protect our platform

We process your data under GDPR lawful bases such as: performance of a contract, legitimate interest, compliance with legal obligations, and—where required—your consent.

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4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and support core site functions.

Cookies may be used for:

  • Website functionality (Wix platform cookies)

  • Analytics and performance

  • Payment and checkout functionality

You may manage cookie preferences through your browser settings or through any cookie consent banner provided on our site.

 

5. Sharing Your Personal Data

We only share data when necessary to run our business and fulfill orders.

A. Drop shipping Suppliers (Order Fulfillment)

We share only the data required to deliver your order (e.g., name, shipping address, product details).

B. Payment Processors

Your payment information is processed securely by trusted third-party payment providers, including:

  • PayPal

  • Credit and debit card processors integrated via Wix Payments or other secure payment gateways

C. Website Hosting and Infrastructure

We use Wix to host our website. Wix processes data on our behalf and maintains GDPR compliance.

D. Legal Requirements

We may share data when required by law, regulation, or legal process.

We do not sell or rent your personal data.

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6. Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this policy.

Typical retention periods:

  • Order and transaction records: 6–10 years (legal and tax requirements)

  • Customer support communications: up to 2 years

  • Analytics data: 12–26 months depending on the tool

When retention periods expire, data is securely deleted or anonymized.

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7. Your Rights Under the GDPR

If you are located in the EU, you have the following rights:

  • Right to access – Request a copy of your personal data

  • Right to rectification – Request correction of inaccurate data

  • Right to erasure (“Right to be Forgotten”)

  • Right to restrict processing

  • Right to data portability – Receive your data in a structured, machine-readable format

  • Right to object – Object to certain types of processing (e.g., marketing)

  • Right to withdraw consent (when processing is based on consent)

To exercise any of these rights, contact us at: support@myvisinary.net.

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8. International Data Transfers

As Visionary is based in the USA, your personal data may be transferred outside the European Union.

We ensure adequate protection by relying on:

  • Standard Contractual Clauses (SCCs) where required

  • Wix’s GDPR-compliant infrastructure, including EU data centers

  • Secure, encrypted data handling by third-party providers

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9. Security Measures

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encrypted data transmission (HTTPS)

  • Secure payment gateways

  • Access controls and monitoring

  • GDPR-compliant hosting via Wix

However, no method of transmission is 100% secure, and we cannot guarantee absolute security.

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10. Complaints and Supervisory Authorities

If you believe your data has been processed unlawfully, you have the right to lodge a complaint with your local EU Data Protection Authority (DPA).

A list of EU supervisory authorities can be found at:
https://edpb.europa.eu/about-edpb/board/members

You may also contact us directly at support@myvisinary.net and we will address your concerns promptly.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

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